Privacy Policy

At Outdoor Blitz, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal information when you use our landscaping services or visit our website.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

This policy is effective as of 9 May 2025 and applies to all personal information we handle, both in our physical offices throughout Sydney's Inner West and on our website.

We may collect the following types of personal information:

• Contact Information: Including your name, email address, postal address, phone number, and similar contact details.
• Property Information: Details about your property where landscaping services will be performed, including address, property size, existing landscape features, and photos of your outdoor space.
• Preferences: Information about your landscaping preferences, design aesthetic, plant selections, and project requirements.
• Payment Information: Details necessary to process payments, such as credit card information or bank account details.
• Communications: Records of your discussions with our team members, including emails, phone calls, or in-person consultations about your landscaping projects.
• Website Usage: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on our site.

We collect personal information through various channels, including:

• Direct interactions when you request a quote, consultation or landscaping service
• When you communicate with us via email, phone, or in person
• Through our website contact forms, quote request forms, or subscription sign-ups
• During site visits and consultations
• From third parties such as credit reporting agencies (with your consent)

We use your personal information for the purposes for which it was collected and related purposes, including:

• Providing you with landscaping services and products
• Communicating with you about your enquiries, quotes, and services
• Processing payments and maintaining accounts
• Sending you service-related notifications
• With your consent, sending marketing communications about our services, promotions, and events
• Conducting market research and business development
• Improving our services and website functionality
• Complying with legal obligations related to our business

We may disclose your personal information to:

• Our staff, contractors, and suppliers involved in delivering your landscaping services
• Professional advisers such as lawyers, accountants, and insurers
• Government and regulatory authorities when required by law
• Third-party service providers who assist in operating our website and business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

• Securing our physical premises where records are kept
• Using password protection for electronic files and databases
• Maintaining secure, up-to-date systems
• Training our staff in privacy and data protection practices
• Using Secure Socket Layer (SSL) encryption on our website

While we take all reasonable steps to secure your data, no data transmission over the Internet can be guaranteed as completely secure. Any information you transmit to us is at your own risk.

You have the right to access the personal information we hold about you and to request corrections if necessary. To access or correct your information, please contact us using the details provided below.

We will respond to your request within a reasonable time, usually within 30 days. There is no charge for making a request, but we may apply an administrative fee for providing access to your personal information.

We primarily store all personal information in Australia. However, some of our service providers or cloud storage solutions may be located overseas. When your information is stored overseas, we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with the effective date.

If you believe that your privacy has been breached, please contact us using the contact information below, and provide details of the incident. We will investigate and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.